Thatincludes …
- a call center that operates 24hours, 7days a week, 365days a year
(Not Outsourced from India)
- free delivery toand from(in case of return) customers.
- 365days return policy
- Real time delivery tracking onthe map
→ High customer loyalty (75% repeat rate)
ii. Introductiontothe CEO Tony Hsieh
Mr. Tony Hsieh is currently employed at Zappos.com, Inc. in
Thatincludes …
- a call center that operates 24hours, 7days a week, 365days a year
(Not Outsourced from India)
- free delivery toand from(in case of return) customers.
- 365days return policy
- Real time delivery tracking onthe map
→ High customer loyalty (75% repeat rate)
ii. Introductiontothe CEO Tony Hsieh
Mr. Tony Hsieh is currently employed at Zappos.com, Inc. in
in five states: Florida, Georgia, South Carolina, Tennessee, and Alabama, owned by employees. Its voluntary turnover rate is five percent per a year, and job growth is two percent per a year. It provides onsite child care for employee. Also various work-lifes such as job sharing program, compressed workweek and telecommuting are guaranteed for employees. It has nondiscrimination policy thatinclu
of Edison General Electric Company and Thomson-Houston Electric Company in 1892.
CEO and Chairman ofthe board: Jeffrey Immelt (2001~)
ii. Businesses: Energy, Technology Infrastructure, Capital Finance and Consumer & Industrial
iii. Core Values
1. Integrity
“I believe that our reputation for integrity and honorable dealings is our most important asset. GE believes that strong integrity is
Customer Management System
SCM Integration Services
Induced production schedule instructions due to every order that
order processing and implement part
Updated Inventory system
Accessible worldwide
Possible to track current logistics situation through Internet website
Advantages
Reduce call service center work
Improve the quality of customer service
Expected effect
Managers attitude in example of Vail
Katz andthe other HERO–friendly managers do…
Managers clearly communicate
Managers encourage experimentation
Managers manage their risks.
America’s largest online retailer
CEO & Founder Jeff Bezos
Headquartered in Seattle, Washington, USA
Amazon employs more than 31,200 around the world
Has established saparate websites in Canada, China, France, Germany, Japan, and United Kingdom
1994 : Jeff Bezos founded Amazon.com
1995 : Launched Amazon.com Inc. on web
1997 : Added CDs & Movies tothe website
1998 : Added some new item
in 1984, stems from
1. The special Korean culinary style of cooking, with a heavy dependence of fresh, close-to-nature products: Traditional Korean foods are considered one of world’s healthiest diets, with a heavy dependence on soybean-related ingredients
2. The Pulmuone founder’s visionthat emphasizes a “love for neighbors” and a “respect for all livings beings
3. The mixing of
to have exposed receivables, andthe reason for this could be because ofthese faulty accounting procedures for recognizing rentals as sales. One major problem that could be caused by excess of exposed receivables isthatthe company can face liquidity problems. A drop in account receivables implies a decrease in quick assets, and such decrease maybe critical for some companies that does not have
to have exposed receivables, andthe reason for this could be because ofthese faulty accounting procedures for recognizing rentals as sales. One major problem that could be caused by excess of exposed receivables isthatthe company can face liquidity problems. A drop in account receivables implies a decrease in quick assets, and such decrease maybe critical for some companies that does not have